FAQs

You asked. We Answered.

We’re maker’s of leather patch hats and leather hat patch blanks. Committed to making best-in-class custom hats. You’ll always be asked, where did you get your hats. 

Custom leather patch hats and leather hat patch blanks made from our shop in Prineville, Oregon. We’re your single point of contact start to finish. Hats made to ship or pick-up. 

Check your order confirmation email for the tracking number. If that doesn’t work, send us an email, tell us what you ordered and your order number, and we’ll help you out.
Take a deep breath. Then send us an email. Tell us what you ordered and your order number. We’ll get to the bottom of it.

Send us an email at seth@freehorseworkwear.com. Give us some details about the problem. We’ll make things right.

We work hard to ship orders as soon as possible. Consider weekends and holidays when placing your order. We’re always available if you want reach out to see how it’s going. 

We invoice through e-mail & accept credit and debit card payments. Easy!

Yes. We don’t store any of your credit card information (that’s handled by our payment processor (Stripe) and we will never share your personal information with anyone else, guaranteed.

We will never share your information with any third party. Who is a third party? The first party is us, and the second party is you. So a third party is anyone other than you and us.